If you have any questions or concerns about this privacy policy and our privacy practices or if you wish to file a complaint, please contact us by emailing  helpdesk@contactonline.co.uk or calling 01132 575 636.

If you believe your data has been processed in a way that does not comply with the GDPR by Contact Online and need to lodge an official complaint with the ICO please call 0303 123 1113 or visit https://ico.org.uk/concerns/

Contact Online's Data Protection Officer is available by emailing helpdesk@contactonline.co.uk  or by writing to us. Please mark all correspondance for the attention of the Data Protection Officer.

Cookies are small files stored on your computer which help the function of websites. Contact Online, through the use and navigation of their website, use cookies in 3 of 4 categories.

1. Essential Cookies - used by the login section of the website to allow active users to access non public pages
2. Functional Cookies - used to store temporary data for items like running reports
3. Analytical Performance Cookies - Google Analytics cookies are used to monitor anonymized use of the site
4. Behavioural Advertising Cookies - not used

Third party cookies may also be used by embedded content providers such as Youtube to display videos.

If you want to refuse cookies please refer to your browser vendor and follow the method to block them.

We may update your records to reflect any changes to your personal information at any time.

This information may come from you as the owner of the information or via trusted third parties such as Manufacturer or parent companies.

We will keep all of our customer details indefinitely for auditing and legal reasons. We will never pass any information on to third parties unless required to do so by law.

As our customer we will need to contact you by email or phone with regard to your account. We may also send email newsletters to registered email addresses with information on better use of the system and new features. As a user of the Contact Online system we think it's invaluable that you get the best and latest information and as such marketing is on an opt out basis. Each email will have a link which will allow you to stop marketing emails reaching the address.